Healthcare Administrative Specialist Certificate

Why Choose Healthcare Administrative Specialist Certificate at CLC?

• An active Advisory Board representing the regions small businesses to large integrated healthcare systems; who choose graduated of this program to fill job openings.

 Instructors hold current industry credentials and pride themselves on being up-to-date on the constantly changing healthcare demands.

• Program is taught in the classroom, hybrid and online to meet the needs of the course content to ensure student success.

About the Program

This program is an 19 credit certificate specifically designed for students to work as a patient scheduler, pre-registration clerk, or work in a patient care call center. The program is designed to help students obtain an entry-level, rewarding position in a healthcare facility assisting patients in scheduling and preregistration. Students may be asked to research medical records and contact patients for follow-up appointments to ensure quality patient care and continuity in their healthcare maintenance plans. The certificate allows for students to complete an onsite practicum with a local healthcare facility.

Program Information

Fall Semester
BIOL 1510  Essentials of Human Anatomy (3 cr) OR BIOL 1404 Human Biology (3 cr)
ENGL 1501  Writing Fundamentals for Healthcare Professionals (1 cr)
HINS 1156  Interpersonal Skills for Healthcare Professionals (1 cr)
HINS 1163  Medical Office Procedures (2 cr)
HINS 1360  Medical Terminology (3 cr)
Total – 11 credits

Spring Semester
BUSN 1166  Business Communications (3 cr)
HINS 1165  Medical Records Management (3 cr)
HINS 2190  Professional Practicum (2 cr)
Total – 8 credits

Career Description: Students who obtain this certificate will be qualified to work as a patient scheduler, pre-registration clerk or work in a patient care call center.

Program Outcomes:
Graduates will be able to:

  • Demonstrate and utilize the basic skills and knowledge gained by taking the courses in the Healthcare Administrative Specialist certificate program;
  • Positively relate with and understand their role to the organization and patient care;
  • Demonstrate professional behavior and communication with patients and their families on the phone using compassion and empathy;
  • Effectively work with a medical office team in relation to business functions;
  • Demonstrate knowledge of electronic health records diagnosis searches;
  • Demonstrate initative by asking for or suggesting work for themselves to improve the deparements goals with minimal supervision;
  • Maintain patient privacy by implementing HIPAA and HITECH rules and regulations; and
  • Maintain privacy with healthcare facilities business information and represent the organization positively and professionally.

Special Program Requirements:

  • Students must maintain a 2.0 or higher in program certificate classes;
  • Typing speed of 30 wpm (will be provided with free online resources); and
  • Complete a satisfactory background check (background checks will follow State of MN regulations and the healthcare facilities policies on background checks).

Career Titles: Patient Care Call Center, Scheduling and PreRegistration.


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Susan Bremer

Healthcare Admin Instructor
Phone: 218-855-8094
Brainerd W214

Student Testimonials


I came to this course with no medical background. After just one semester the medical world no longer seemed like a mystery. This program is well laid out. The instructor has taken care in where specific classes are placed within the program to insure that the student is successful in retaining the information. The information presented in each class is relevant and interesting. The class sizes are small enough to be comfortable and large enough to make discussions interesting and diverse. The instructor(s) are easy to reach and always willing to help with any questions a student can come up with. I highly recommend this program to both traditional and non-traditional students.


I worked in the Healthcare field for many years. Serving in multiple positions I gained on the job experience beginning as a “Nurse Assistant”. I transitioned over time to mainly clerical positions, such as medical records, unit secretary, private practice offices, administrative assistant. However, over the last 10 years I was fortunate enough to work at home. Now, I have decided to return to work. I was shocked when I discovered how much things have changed over that time. Investigating my options with the assistance of the many programs available through CLC has led me to the HIS AAS program. I thoroughly enjoy the faculty and environment here at CLC. I am confident that I will graduate fully equipped to re-enter the healthcare industry with a thorough knowledge of the skills in demand.


Skilled people go further faster. Regardless of where you want to go in life and your future career, starting with CLC will help get you there. My education at CLC, specifically in the Healthcare Administrative Specialist program, opened many doors for me. It provided me with exposure to many different aspects of the medical field, which allowed me to look at a wide range of entry level positions. The instructors and advisors have real world experience and so much more knowledge than textbooks alone can offer. My advisor, Sue Bremer, helped me find an internship which turned into a full-time job. I’ve been with this company for 2 years now and absolutely love what I do. My experience at CLC was wonderful, and I speak highly of the quality of a CLC education and the excellence of its educators to anyone who will listen.


I have always had a passion for helping people. My instructor, in the Healthcare Administration Program, has seen my struggles to understand certain medical concepts. She has guided me and helped to spark my desire to help people with their medical concerns. Through her teaching and her passion for this program, I now have a strong belief that this is my calling and I am excited that Central Lakes College will be able to fulfill my dream of assisting people in the healthcare field.


Enrolling in the Healthcare Admin Program at CLC was one of the best decisions I have made. I was fortunate enough to have a wonderful instructor with a ton of knowledge and resources to offer directly from the workforce. Sue helped me get started in my career in medical records release around the time that I graduated. I highly recommend this program to anyone interested in working in this field.

Employment Statistics

For more information regarding employment statistics, career salary information and estimated job growth, follow the resource links below:

Gainful Employment – Healthcare Administrative Specialist Certificate

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