System office ASA, ITS, and Minnesota State Info Hub are working together to extend the capacity of campuses and provide resources and support for students who are transitioning from in-person to virtual delivery of their courses. Here are the ongoing and new student resources available:
- One Phone Number = Many People Ready to Help: Students can call 1-844-456-3876 for direct support. Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues
- Information about areas of assistance and extended hours can be found at the Student Academic Continuity site: https://asanewsletter.org/academic-continuity-students/ and noted below:
|Areas of Assistance||Days of Operation||Hours|
Office 365 (Teams, Skype, Stream, Email)
|Monday – Thursday
7:00am to Midnight
7:00am to 8pm
7:30am to 6pm
11:00am to 10pm
- The phone number, hours and link to resources can be included on your COVID 19 campus webpage and is ready to publish on your campus D2L log-in site by giving your D2L site administrator the approval to do so
- Student Guides – Text and video guides for D2L Brightspace, Zoom, Kaltura MediaSpace, and Office 365 are also available at the Student Academic Continuity site for student’s direct use or for you to download and brand to your campus, as needed.
If your campus needs additional support, such as after-hour phone roll-over for campus phone numbers, outbound calls to students not logging into courses, please reach out to Lisa Leahy (firstname.lastname@example.org | +1 651-201-1302), Executive Director Distance Minnesota to see what options are available.