Tickets
CONTACTING THE BOX OFFICE
(218)855-8199
Window hours for Fall 2011:
For shows, open one hour prior to showtime.
During days, open from Noon-1:45 p.m. on Tuesdays and Thursdays.
During evenings, open from 5 p.m.-7:30 p.m. on Wednesdays and Fridays.
Exceptions to this regular schedule are...
October 21, 2011: Box Office closed
November 11 and 24-25, 2011: Box Office closed
December 18, 2011-January 9, 2012: Box Office closed for Winter break
January 16, 2012: Box Office closed
February 20-21, 2012: Box Office closed
March 10-18, 2012 Box Office closed for Spring break
Season ends May 5, 2012
BUYING TICKETS
Be aware that we do not ‘hold’ or ‘reserve’ tickets based on messages. Your order is only complete with payment - either online or live with one of our Box Office staff.
Online at www.clctickets.com
Payment: credit / debit card (American Express, Discover, MasterCard, and Visa)
Place your order immediately! You can print your tickets at home and bring them to the theatre the day of the show, or opt to have your tickets held at will call (where you'll be able to pick them up at the Box Office window just before show time). Please let the Box Office know if you have difficulties processing your order; we're happy to answer your questions or walk you through the online process. Some events or offers - such as CLC student tickets (see below) - are not available online. In this case, contact the Box Office directly.
By calling the Box Office at (218) 855-8199
Payment: credit / debit card (American Express, Discover, MasterCard, and Visa)
Leave a message with your name, telephone number, and which performance you wish to attend. (Please do not leave credit card numbers on the message.) You will usually receive a call you back or a message within 48 hours.
In-person at the Box Office window
Payment: cash, check, or credit / debit card (American Express, Discover, MasterCard, and Visa)
For Fall 2011, the Box Office window will be open Wednesdays and Fridays from 5 p.m.-7:30 p.m. and 1 hour prior to each showtime. Daytime hours are yet to be determined. During state holidays and campus vacations, the Box Office will usually be closed. Check the updates on the Theatre Home Page For deviations from our regular schedule, see How do I reach the Box Office?
To find the Box Office window is located on the east end of the Brainerd campus. Look for the blue counter just outside the Chalberg Theatre (in the hallway that runs between the gym and the library).
REFUNDS / EXCHANGES
Can I get a refund on my ticket?
No, we do not issue refunds. All payments are final. In the event of campus closing or severe weather, a show may be postponed or cancelled. Only then, exchanges or refunds may be made according to public announcement. To know about last-minute changes, call the Box Office at (218) 855-8199 and listen to our voicemail greeting.
Can I exchange my ticket?
Exchanges depend on each show. We can exchange tickets for productions with multiple performances (usually Theatre Department plays) but cannot make exchanges for “one-night-only” shows (events in the Cultural Arts Series). To exchange your tickets, notify the Box Office 48-hours in advance of show time. Advance notice is needed since exchanges must be processed prior to the day of performance. Your new tickets are released when the canceled tickets are returned to the Box Office. If your tickets are already printed, bring them to the Box Office window when you arrive for the show.
OTHER INFORMATION
Lost tickets
In most cases, we will be able to reprint your tickets at the Box Office, and you'll be able to pick them up at will-call on the day of the show. Contact the Box Office and let us know if you already have a customer profile at www.clctickets.com. If you don’t, we still may be able to find your transaction by searching any of the following: name, credit card (only the last 4 digits), or "record locator" code. (The random 6-letter I.D. printed on any ticket or receipt.)
Children
Our shows are generally for audiences of all ages (5 years old and above), but unless advertised otherwise, infants and toddlers should stay home. This is due to the length and noise-level of most shows. When the show’s content is not appropriate for certain ages, advertising will state as such. When in doubt, ask the Box Office or contact the production's director (if listed). If you choose to bring a child under 5 years old, be aware that admission is charged even if the he or she sits on a parent's lap.
Sold-out shows
When sold-out performances occur, they usually happen on the day of the show! For the latest updates on sell-outs, call the Box Office at (218)855-8199. If we’re closed, our voicemail greeting will list any sold-out shows. Given enough time, our website will list sell-outs, but our voicemail is the most-timely source. If you want tickets to a sold-out show, you still may have a chance with one of these options...
- Rush tickets (for shows with assigned seating)
These represent the remaining empty seats usually located at the back of the house. Only on-sale one hour prior to show time (not available online or over the telephone). No reservations; these tickets are first-come-first-serve at the Box Office window. Expect to pay with cash or check. Due to the last-minute availability, the exact number available is not known before the show date, and seat locations may not be grouped together.
- Waiting-list (for shows with general admission seating)
These seats that might become available at the very last minute and are only available in-person. By signing-up for a wait-list, be prepared to arrive at the Box Office window early. At 10 minutes prior to show time, a staff person will call out names in the order listed and sell available tickets to customers physically present in the lobby. If available, these are usually single seats are scattered throughout the house.
TICKET DISCOUNTS
CLC Students
Students currently enrolled at Central Lakes College qualify for discounts to all CLC Theatre productions though the actualy ticket prices varies from show-to-show. To find out exact prices, browse the shows by date on the Theatre Homepage or by name at www.clctickets.com.
- Applies only to those currently enrolled in CLC (Brainerd or Staples campus). Discount rate not extended to friends or family of CLC student.
- Since the discount varies from show-to-show, prices are listed with the event's description on either the Theatre Department or Cultural Arts Series page.
- CLC Student tickets are usually not available online. In most cases, call the Box Office directly at (218)855-8199. Leave a message with your name, student tech ID #, telephone number, and which show you want to attend.
- You will need to present your college ID card at the Box Office in order to receive your ticket.
- Subject to the availability of tickets. Ticket sales are first-come, first served for all patrons. If a show is sold-out, we do not have a separate supply of tickets especially for students.
Central Lakes College Theatre
501 W College Dr / Brainerd, MN 56401
(218) 855-8199
clctheatre@clcmn.edu