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Computer Support Specialist Diploma

Career Description  
Computer support specialists are in high demand. They help people solve problems with their computer hardware and software. They help coworkers or people who bought their company’s products troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. Computer support specialists may read technical manuals to help determine the problem, test computers to make sure they work, and help determine a company’s computer needs. At larger companies, specialists may teach staff how to use new software. A computer support specialist who works with customers may teach customers how to install software or hardware or how to use the software purchased.

Program Information  
The Computer Support Specialist Program will help prepare graduates by introducing them to a wide variety of subjects in information and emerging technologies that they will encounter in the field. Subjects covered include computer troubleshooting and repair, basic networking, operating systems, supporting common end-user applications, as well as soft skills like oral and written communication and customer service. This program teaches skills needed to work for companies with small to mid-size help desks or large corporate user support centers. Our program delivers curriculum using currently released industry software, including Operating System (OS) and Network Operating System (NOS), and the instructors are industry certified professionals with years of experience in the classroom and industry. There is 100% placement of our graduates within the information technology (IT) field.

Program Learning Outcomes 
Graduates will be able to:
1. Perform computer information technology practices and procedures required for entry to mid-level employment
2. Perform computer information technology entry to mid-level skill sets and apply theoretical principles
3. Install, manage, configure and use functions and features of current releases of operating systems, network operating systems and applications
4. Install , troubleshoot and repair computer equipment and peripherals
5. Evaluate, identify and apply appropriate security standards
6. Communicate effectively with technical and non-technical audiences

Certification
This program will help students prepare for the following certifications: Microsoft Certified Professional (MCP) and Microsoft Certified Desktop Support Technician (CDST), Comp TIA A+, and others. Central Lakes College is a VUE Authorized Test Center. All certifications exams can be delivered on-site.

Career Titles  
The studies in this program will help students prepare for careers in computer support, including computer support specialist, computer repair technician, computer operator, and help desk worker.

Employment Opportunities
The need for qualified IT professionals continues to grow. Computer support specialist careers are the fastest growing occupations in Minnesota and across the country.

Gainful Employment (pdf)

Computer Support Specialist, Diploma - Program Planning Form

Help Desk Specialist, Certificate - Program Planning Form

 

computer support specialist


COMPUTER SUPPORT SPECIALIST DIPLOMA CURRICULUM

Fall Semester
COMP 1109  Introduction to Operating Systems (3cr)
COMP 1120  Introduction to Computer Applications (3cr)
COMP 1202  Computer User Support (3cr)
COMP 1204  Computer Repair I-A+ Hardware (4cr)
COMP 2107  Supporting Client Operating Systems (3cr)
Total 16 Credits

Spring Semester
COMP 1121  Advanced Computer Applications (3cr)
COMP 1230  Network Essentials (4cr)
COMP 1253  Client Operating Systems Administration (4cr)
COMP 2206*  Computer Repair II-A+ Operating Sys (3cr)
TOTAL 14 Credits

GRADUATION REQUIREMENT 32 CREDITS
*Denotes prerequisites or co-requisites

Recommended Elective
COMP 2213*   Computer Careers Internship (1-6cr)


HELP DESK SPECIALIST- CERTIFICATE CURRICULUM

Required Courses

COMP 2214*  Help Desk Internship I (5cr)
COMP 2216*  Help Desk Internship II (5cr)
Total 10 credits

GRADUATION REQUIREMENT 10 CREDITS
*Denotes prerequisites

This program is an advanced internship designed as an add on to the Computer Support Specialist Diploma. Students must complete at least 540 hours of internship in a work environment comprised of software support, PC repair, training, and general networking support.

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Last Updated: 8/29/11