Career Description
Computer Support Specialists help people
solve problems with their computer hardware and software. They help
coworkers or people who bought their company’s products. They
troubleshoot the problem to determine whether to make repairs or make
changes to the computer setup. Computer Support Specialists may read
technical manuals to help determine the problem. They test computers
to make sure they work. Computer Support Specialists may help
determine a company’s computer needs. At larger companies,
specialists may teach staff how to use new software. As a Computer
Support Specialist working with customers, one may teach customers
how to install software or hardware or how to use the software
purchased.
Program Information
Computer Support Specialists are in
high demand. The Computer Support Specialist Diploma will help
prepare graduates by introducing them to a wide variety of subjects
in information and emerging technologies that they will encounter in
the field. Subjects covered include computer troubleshooting and
repair, basic networking, operating systems, supporting common
end-user applications, as well as soft skills like oral and written
communication and customer service. This program teaches skills
needed to work for companies with small to mid-size help desks or
large corporate user support centers. Instructors are industry
certified professionals with years of experience in the classroom and
industry.
Certification
This program will help students prepare for
the following certifications: Microsoft MCP and MCDST; Comp TIA A+,
and others. Central Lakes College is a VUE Authorized Test Center.
All certifications exams can be delivered onsite.
Employment Opportunities
The need for qualified IT
professionals continues to grow. Computer Support Specialist careers
are the fastest growing occupations in Minnesota and across the
country.
Career Titles
The studies in this program will help
students prepare for careers in computer support, including Computer
Support Specialist, Computer Repair Technician, Computer Operator,
and Help Desk Worker.
Computer Support Specialist, Diploma - Program Planning Form
Help Desk Specialist, Certificate - Program Planning Form
