Computer Support Specialist

Career Description
Computer support specialists are in high demand. They help people solve problems with their computer hardware and software. They help coworkers or people who bought their company’s products troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. Computer support specialists may read technical manuals to help determine the problem, test computers to make sure they work, and help determine a company’s computer needs. At larger companies, specialists may teach staff how to use new software. A computer support specialist who works with customers may teach customers how to install software or hardware or how to use the software purchased.

Program Information
The Computer Support Specialist Program will help prepare graduates by introducing them to a wide variety of subjects in information and emerging technologies that they will encounter in the field. Subjects covered include computer troubleshooting and repair, basic networking, operating systems, supporting common end-user applications, as well as soft skills like oral and written communication and customer service. This program teaches skills needed to work for companies with small to mid-size help desks or large corporate user support centers. Our program delivers curriculum using currently released industry software, including Operating System (OS) and Network Operating System (NOS), and the instructors are industry certified professionals with years of experience in the classroom and industry. There is 100% placement of our graduates within the information technology (IT) field.

Program Learning Outcomes
Students will demonstrate that they understand the practices and procedures required for entry- to mid-level employment, entry- to mid-level skill set, and the theoretical principles relevant to computer information technology.

Students will knowledgeably and efficiently install, manage, configure and use the functions and features of the most current releases of operating systems, network operating systems and applications.

Students will test successfully on competencies required to pass industry certification exams.

Students will locate, evaluate and properly utilize the tools and resources appropriate to a computer technology professional.

Students will demonstrate proper use of the computer equipment and peripherals typically used by an IT professional.

Certification
This program will help students prepare for the following certifications: Microsoft Certified Professional (MCP) and Microsoft Certified Desktop Support Technician (CDST), Comp TIA A+, and others. Central Lakes College is a VUE Authorized Test Center. All certifications exams can be delivered on-site.

Employment Opportunities
The need for qualified IT professionals continues to grow. Computer support specialist careers are the fastest growing occupations in Minnesota and across the country.

Career Titles
The studies in this program will help students prepare for careers in computer support, including computer support specialist, computer repair technician, computer operator, and help desk worker.

Computer Support Specialist, Diploma - Program Planning Form

Help Desk Specialist, Certificate - Program Planning Form