Computer support specialists are in high demand. They help people solve problems with their computer hardware and software. They help coworkers or people who bought their company's products troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. Computer support specialists may read technical manuals to help determine the problem, test computers to make sure they work, and help determine a company's computer needs. At larger companies, specialists may teach staff how to use new software. A computer support specialist who works with customers may teach customers how to install software or hardware or how to use the software purchased.
The Help Desk Specialist Certificate program is an advanced internship designed as an add-on for the Computer Support Specialist Diploma. Students must complete at least 540 hours of internship in a work environment comprised of software support, PC repair, training, and general networking support.
The Computer Support Specialist Program will help prepare graduates by introducing them to a wide variety of subjects in information and emerging technologies that they will encounter in the field. Subjects covered include computer troubleshooting and repair, basic networking, operating systems, supporting common end-user applications, as well as soft skills like oral and written communication and customer service. This program teaches skills needed to work for companies with small to mid-size help desks or large corporate user support centers. Our program delivers curriculum using currently released industry software, including Operating System (OS) and Network Operating System (NOS), and the instructors are industry certified professionals with years of experience in the classroom and industry. There is 100% placement of our graduates within the information technology (IT) field.
Graduates will be able to:
- Perform computer information technology practices and procedures required for entry to mid-level employment;
- Perform computer information technology entry to mid-level skill sets and apply theoretical principles;
- Install, manage, configure and use functions and features of current releases of operating systems, network operating systems and applications;
- Install , troubleshoot and repair computer equipment and peripherals;
- Evaluate, identify and apply appropriate security standards;
- Communicate effectively with technical and non-technical audiences.
Special Program Requirements:
This program is an advanced internship designed as an add-on to the Computer Support Specialist Diploma. Students must complete at least 540 hours of internship in a work environment comprised of software support, PC repair, training, and general networking support.
This program will help students prepare for the following certifications: Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, and others. Central Lakes College is a VUE, Prometric, and Certiport Authorized Test Center. All certification exams can be delivered on-site.
The studies in this program will help students prepare for careers in computer support, including Computer Help Desk Specialist, Information Technology Technician (IT Technician), Work Station Support Specialist, Computer Technical Specialist, Help Desk Specialist, Microcomputer Support Specialist, PC Installation Engineer (Personal Computer Installation Engineer), PC Support Specialist (Personal Computer Support Specialist), PC Support Technician (Personal Computer Support Technician), Printer Technician, Software Installer, User Support Specialist, Computer Support Specialist, Computer Repair Technician, Computer Operator, and Help Desk Worker.
The need for qualified IT professionals continues to grow. Computer support specialist careers are the fastest growing occupations in Minnesota and across the country.