Career Description
Information technology specialists work with other IT specialists to improve existing computer systems and support end user technologies in an organizational setting. They help plan and develop new systems, install hardware, install software, support end user training and troubleshoot systems. Computers are not “one size fits all,” especially when it comes to business. Different companies have different needs. An information technology specialist uses skills from multiple areas to plan, configure, repair or troubleshoot end user systems and even server-based systems. Information technology specialists work closely with network administrators and engineers in larger organizations and carry out the day to day troubleshooting, upgrading and repair of client systems. In smaller organizations, IT specialists will likely be responsible for all of these functions.

Program Information
Information technology specialists are in high demand. The Information Technology Specialist Degree will help prepare graduates by introducing them to a wide variety of subjects in information and emerging technologies that they will encounter in the field. Subjects covered include computer troubleshooting and repair, basic networking, operating systems, supporting common end-user applications, as well as soft skills like oral and written communication and customer service. This program teaches skills needed to work for companies with small-to mid-size help desks or large corporate user support centers. Instructors are industry certified professionals with years of experience in the classroom and industry.

Certification
This program will help students prepare for the following certifications: Microsoft MCP and MCDST; Comp TIA A+, Network+, Server+, Security+, Help Desk 2000 CHDP, Help Desk Institute CSS and HDA, and others. Central Lakes College is a VUE Authorized Test Center. All certification exams can be delivered onsite.

Career Titles
Computer Support Technician
Computer Technologist
Help Desk Technician
Information Technology Specialist
IT Analyst
Microsoft Certified Professional
Network Support Technician
PC Support Specialist
Technical Support Analyst
Technical Support Manager

Computer Information Technology, AAS - Program Planning Form (pdf)