Office Management / Administrative Assistant Training

Office Management/Administrative Assistant Training: The sessions in this series will assist individuals in developing basic office skills that will be helpful in creating a skill base that will offer competencies in general office administration or starting a business as an entrepreneur. The skills include communication skills, time management and ergonomics. Computer skills including basic skills as well as web page design and maintenance will be available in the series.
(Entry Level Office Lead, Office Manager, Administrative Assistant Stackable Credentials)

Stackables
Some components of these short-term hour-based programs can be converted to credits towards Central Lakes College's certificate programs.

Oral Communication Skills 4 hours $115 per person
• Verbal and nonverbal communication
• Asking good questions
• Effective listening skills
• Meetings and group dynamics
• Body language
• Telephone Skills

Written Communication Skills 4 hours $115 per person
• Review of Grammar and Usage
• Review the Mechanics of a Sentence
• Review of Spelling
• Review of Diction
• Summary - Putting it all together
• Marketing/Advertising/Outreach Communications
• Basic Research
• Intro to Grant Writing

Business Etiquette/Ethics 4 hours $115 per person
• Explore methods of dealing with angry customers, clients or coworkers
• Review strategies for coping with anger
• Practice a model of conflict resolution
• Customer Service
• Generational Challenges

Personal Time Management Skills 4 hours $115 per person
• Review organizational skills for effective time management
• Understand the value of setting goals and defining priorities
• Explore the secret to determining your "high payoff" priorities
• Analyze the time management matrix, to analyze urgent vs. important tasks

Basic Computer Skills 8 hours $239 per person
• Using and changing the Windows desktop
• Downloading software from the internet
• File hierarchy and saving files word processing
• Database and presentation software to create and format documents
• Basics of a network for the office and across the internet
• The use of email; how to attach documents and organize tasks
• Connecting to and using the internet
• How to prevent identity theft when using computers and the internet.

Microsoft Office Suite of Word, Excel, Access, PowerPoint and Outlook 16 hours $459 per person
• Formatting Word documents
• Creating research papers and resumes using wizards and templates
• Using Excel to create worksheet sand embedded charts
• Using Excel formulas and functions
• Creating and querying an Access database
• Creating a PowerPoint presentation with a unified design
• Pictures and sound elements
• Using Outlook to send and view mail, manage appointments and contacts

Web page design and maintenance 4 hours $115 per person
• Web page design and maintenance creating Web pages with Word
• Creating static and dynamic web pages using Excel

Safety and Ergonomics 2 hours $60 per person
• Safety Procedures
• Examine and Develop a Safety Plan
• Office Safety
• Severe Weather Alerts
• Flow of Workplace
• Equipment Safety

*All classes are based on a minimum of 6 students.