16
May

How To Get Help

How to get Help

To get immediate help, our Help Desk is your first point of contact for technology related issues or problems.  They are there to help you with login problems and general questions.  If they can’t help you, they will refer your issue to a IT staff member.  If it’s an emergency, the Help Desk can page the appropriate technician for immediate response.

 You can contact the Help Desk in any of the following ways:

 Phone: 218-855-8200 (Extension 8200 from on-campus)

 E-Mail: helpdesk@clcmn.edu

 Walk Up: The Help Desk is located in the Brainerd Computer Commons.

If you don’t need immediate help, we require that all support requests come to us via a support request ticket.  This is so that we have every request documented, and we can accurately track it’s progress.  You’ll also receive e-mail updates of your ticket status.

It’s easy to submit a ticket!  Visit our support request portal at https://support.clcmn.edu and click on “Submit Ticket”.  You can also view the status of your tickets via this portal.  If you don’t have access to a computer, feel free to contact our Help Desk via one of the above methods, and we’d be happy to enter a support request ticket for you.

 

For Assistance with Desire to Learn (D2L)  –  Liz Tinsley Phone: 218-855-8081  E-Mail: ltinsley@clcmn.edu

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